Help
For the Basketball Atlas app version 2.4.7 on Android and iOS
Need a hand with your account, your player profile, Network, or a subscription? Everything you need for the Android and iPhone apps is on this page, and a real person reads every message you send us.
Email us at
dean.mazlish@basketballatlas.com
We reply within 2 business days.
Writing from the email address on your account helps us find you faster. If you are reporting a problem, please tell us your device (Android or iPhone) and the app version, which you can find in your device's app settings.
You can browse the database and generate two AI reports without signing up. As a guest you see a preview of each report. If you sign up or sign in afterwards on the same device, those reports move into your account, and a paid plan or credits unlock the full report.
On Android you can also buy one of those reports without an account. Pay through the checkout, and the report unlocks in the app and a copy is emailed to the address you gave. If you closed the app before it unlocked, open it again and it will finish. On iPhone, purchases are made from an account.
Tap the search button at the top of the screen and start typing. Results cover players, coaches, agents, teams, leagues, countries and tiers, and, once you are signed in, groups; tap one to open it.
Open Calendar from the menu to browse tournaments, camps, showcases and other events — no account needed. Switch between Month, Week, Year and List, search, or narrow it down with Filters. Tap an event for its dates, place, level and cost, and Visit Site to register on the organizer's website. Events are run by their organizers, not by us, so check the details with them before you pay.
Tap Sign Up and choose whether you are a player, or a coach, scout, agent or fan. You can register with your email address (we send a code to confirm it), with Sign in with Apple on iPhone, or with Google. You need to be at least 13 years old to register, and if you are under 18 a parent or guardian must review and agree to our terms first.
Your account uses an Apple private relay address, and our emails reach you through Apple. When you write to us, tell us you use Sign in with Apple so we can find your account. Keep signing in with the same Apple account — a relay address is never linked to an existing email account.
Tap Forgot password? on the sign-in screen and enter your email address. A reset link will be sent to you. If it does not arrive within a few minutes, check your spam folder before contacting us. If you signed up with Apple or Google, sign in with that button instead — there is no separate password.
Open My Profile to edit your name, photo, contact details and profile information at any time.
In your Personal workspace, open My Profile, scroll to
Delete Account, tap Delete my account and type
DELETE to confirm. Your account is deleted straight away and cannot be recovered.
Groups you own are deleted with it, so leave any group you want to keep going first — ownership
passes to another member.
If you own an organization, first transfer ownership to one of its admins from the organization's Settings, or ask us to close the organization. The app tells you this before you confirm.
On iPhone, cancel your subscription first. Deleting your account does not cancel a subscription bought through the App Store. Cancel it in Settings → Apple Account → Subscriptions, or you will keep being charged. Subscriptions paid through Stripe on Android are cancelled when you delete your account.
If you can no longer sign in, email us from the address on the account with the subject “Delete my account”. What is deleted, what we have to keep and for how long is set out in our Privacy Policy.
If you already appear in our database, you can claim that profile as your own. Search for your name during signup or from My Profile, select the record that matches you, and confirm your date of birth so we can verify the claim. Coaches and agents can claim or create their directory profile in the same way.
If you are a player and cannot find yourself when claiming, tap Request profile review under “Can't find your profile?” and give your name, league and team. To correct information that is wrong, email us with the player name, team and league and what needs changing. We will look into it and correct our records.
Players can add an interview clip and game film. You can record inside the app or choose an existing video from your device. If an upload fails, check that you are on a stable connection and that the file is an MP4, MOV or WebM video, then try again.
Uploaded video is visible in the app only to signed-in users on a paid plan. It is never published on a public page. The exception is a share link you create with Share My Profile: if you include your videos in a link, anyone you give that link to can watch them without signing in, until you disable or delete the link. You can remove a video from your profile at any time.
Take a photo or choose one from your library, then position it in the frame. JPG, PNG and WEBP images up to 5 MB are supported.
If you are a player: nobody. Your phone number, contact email and representative's details are never displayed on your profile or shown to other users. Coaches and agents choose which business contact details appear on their directory profile. See our Privacy Policy for the full detail on what is visible and to whom.
Find people in Network → Connections by searching or from the suggestions, and send a connection request. You can accept or decline requests you receive, and remove a connection at any time.
You can message anyone you are connected with, and chat with the members of groups you belong to. Messages are text only. Turn on notifications to hear about new messages when the app is closed (see Notifications); otherwise check the badge on Network.
Create a group from Network → Groups, give it a name, description and photo, and choose who can see and join it. Invite connections directly, share a join link, or invite someone by email. You can leave a group at any time; if the owner leaves, ownership passes to another member.
We send your invitee one email in your name. If they already have an account, they get a request in the app instead. You can resend or cancel a pending invitation. You may earn free credits when an invitee signs up and verifies their account.
Remove the connection or leave the group straight away, then email us with the person's name and what happened. We review every report and may remove content or suspend the account. If you are under 18, please tell a parent or guardian too.
MyAgent is an AI assistant for every account type on a paid plan, or inside an organization: a career assistant for players, and a scouting and research assistant for coaches, scouts, agents and fans. Each message uses credits. It remembers useful facts from your conversations to personalise its advice. You can delete a conversation, clear all of them, and review or delete what MyAgent remembers from My Profile. MyAgent's answers are generated by AI and can be wrong — treat them as advice, not fact.
Open a team and tap AI Team Report or AI Coach Report to have AI write a scouting report on that team or its coaching staff. You need to be signed in and in your Personal workspace. The report keeps being written if you leave the screen; tap Stop to end it early. On the free plan you see the opening section, and a paid plan unlocks the full report.
Your reports are kept in My Reports → Team & Coach Reports. To keep a copy, tap Download: on Android it is saved to your Downloads folder; on iPhone choose Save to Files from the share sheet. Like every AI report, it can contain mistakes — tap Report a problem if something is wrong.
Push notifications are optional and off until you turn them on. The app asks once, and you can also turn them on any time in My Profile → Notifications, where you choose which kinds you get: messages, connections, groups, reports, organization, items shared with you, account and billing, and news and offers. News and offers stays off unless you switch it on. Notifications need you to be signed in, and signing out stops them on that device.
An organization is a shared workspace for a club, program or agency. Its members share one pool of credits and a report library. Organizations are set up with our team: tap Create organization in the menu, then Contact Us on a plan, or email us.
Tap Join organization in the menu to search for one and send a join request, which a manager approves. If you were sent an invitation, its link opens in your browser; to accept it in the app, copy the link, tap Join organization → I have a link and paste it.
Once you belong to an organization, use Switch workspace in the menu to move between your Personal account and each organization you belong to. Reports and credits used inside an organization belong to it. When you generate a report there, you can keep it private or share it with the organization. Your personal plan and reports stay separate, unless you choose to move them in.
Owners and admins invite people by email, as a member or an admin, with Invite teammate at the top of the organization screen. On the Members tab they accept join requests, change roles, set a monthly credit limit for a member, and remove members. Each open invitation uses a seat on the plan.
The organization's plan and credit top-ups are handled with our team, not through the App Store. Personal plans and credit packs are bought from your Personal workspace. The owner can ask for more credits or seats with Contact sales on the organization's Plans tab.
Open the organization's Settings and tap Leave organization. Reports you moved in come back to you. Credits you moved in stay with the organization. An owner must transfer ownership to an admin before leaving. To close an organization, the owner taps Contact support in its Settings.
You can browse the database, search and filter players, and view core profile information without paying. Full AI scouting reports, MyAgent, deeper team and league analysis, player profile video and more AI credits are part of the paid plans.
Generating an AI report or chatting with MyAgent uses credits. Your remaining balance and usage history are shown in the app. If you run out, you can top up or move to a plan with a larger monthly allowance.
Your plan belongs to your account, so it works whichever device you sign in on. A subscription bought on iPhone can only be managed or cancelled through Apple.
If you were charged unexpectedly or cannot access something you have paid for, email us with the date and amount of the charge and we will sort it out.
If your paid plan or trial ends and your account moves to the free plan, we send reminders about our paid plans: two in the first week, then one a week. To stop them, email us with the subject “Unsubscribe”. Account and billing emails will still reach you.
Our Privacy Policy explains what we collect, how it is used, who it is shared with, how long it is kept, and the rights you have over it. To exercise any of those rights, or to ask a privacy question, email dean.mazlish@basketballatlas.com.
If you are the parent or guardian of a user under 18, you can contact us at the same address to review, correct or delete your child's information.
Email dean.mazlish@basketballatlas.com and tell us what happened, what you expected, and which device you are using. We read everything.
Website: https://www.basketballatlas.com